Bristol - stand off with the hijab about luggage on H7 outbound. She still claims the luggage should be loaded flat and not stood up. I asked her if she was aware of the risks of manual handling and she threatened to take photos claiming an overload of luggage is the driver's fault. She does not understand the maths of the task and telephoned Paula about the situation. In the end she made me open the offside, re-position some luggage and put another case flat on top of another. All luggage was carried with a delayed departure.
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